How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)

Dr. Michelli analyzes the power of three key customer metrics when it comes to predicting loyalty. He also assists you explore how each metric can be used in your business.

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Source: http://drjosephm.podbean.com/2010/10/07/how-to-choose-a-customer-loyalty-metric-csat-nps-ces/

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